Frequently asked questions

Frequently Asked Questions

Please note that on special occasion dates such as the Queen’s Jubilee weekend, bookings may differ from the below and you should speak to our events team directly for more details.

The Glass Rooms are currently available to book from Wednesday 1st June 2022 until Sunday 18th September 2022.  The Glass Rooms are open Wednesday – Sunday each week.

The Glass Rooms are located on the Tower of London Wharf over-looking the River Thames boasting beautiful views of London’s skyline including Tower Bridge and the Shard.

See our getting here section for more info.

For more details on our address please visit our contact page

Please arrive to the East Gate of the Tower of London located on the North side of Tower Bridge.

We do not require pre-orders, however please feel free to inform us of any allergens or dietary requirements in the ‘additional requirements’ section on our booking platform.  Please click here 

Our seasonal a la carte menu is subject to change across the summer.  However, please find a copy of our sample menu here.

You and your guests will have exclusive use of a Glass Room for your ultimate dining experience. Minimum numbers are two guests with a maximum of 8 guests per Glass Room.

We have minimum spend for all our Glass Rooms which include VAT and can be met with food, drinks and a 12.5% service charge.  

The minimum spend is £400 per Glass Room.

To give you the most flexibility, we are not offering packages.

Yes, but this is subject to availability.
Please contact our events team for more details.

You will have exclusive use of your Glass Room for two hours.

For the latest availability, please use our online booking system here.

Absolutely! Our Glass Rooms are located on the Tower of London Wharf over-looking the River Thames boasting beautiful views of London’s skyline including Tower Bridge and the Shard.

We require 72 hours’ notice of any cancellations.

For any cancellations within a 72-hour timeframe, you will be charged a £100 cancellation fee (your original deposit) so please make sure to give us enough notice to avoid this fee.  Please refer to your Glass Rooms confirmation email to follow the cancellation process.  Please note, voicemails, social media messages and phone calls cannot be accepted as cancellation notice. 

Please click here to access our booking system.  You will search initially by your preferred date and then your preferred time.

To secure your booking, we require a £100 deposit.  Should you need to cancel your booking, your deposit is 100% refundable up to 72 hours from the confirmed booking time.

Please see the ‘What is your cancellation policy?’ heading on this page for further details.

You will receive a confirmation email on booking.  You will receive further communication ahead of your booking including a reminder of the location and access.

Your exclusive Glass Room experience is exactly that.  An exclusive dining experience for you and your guests.

There will be limited availability for walk-in bookings with no guarantees. 

Our Glass Rooms have been beautifully styled, and we therefore kindly ask guests not to bring decorations with them.

The Glass Rooms will have a heating option; however we hope to see a lot of sun this summer!

On the warmer days, the 150-year-old London Plane trees will provide a natural canopy from the sun with a ceiling window allowing the Riverside breeze to naturally cool the Glass Room.  

In addition, a fan will be available for your further comfort.

The Glass Rooms all have their own individual speakers.  We can either play our favourite summer chill playlist or you are welcome to connect to your phone allowing you to play anything you desire – we won’t judge, we promise!

Under 18’s are welcome at the Glass Rooms when accompanied by responsible adults. 

Please note, under 18’s are not able to attend for the later evening times of 19.30, 20.00 or 20.30 

The minimum spend applies to each Glass Room – its not based on individuals. 

We have a kids menu available or can provide smaller versions of the main menu at a reduced price.

Absolutely!  Please make your requirements known to your host on arrival – or feel free to include details during the booking process within the ‘additional requirements’ section.

Yes, we have accessible Glass Rooms available at all times.  Please ensure you include any details within the ‘additional requirements’ section during your booking process so we can ensure we allocate a suitable Glass Room for you.

There is no parking available at the Tower of London.  However, taxis are able to drop off outside the East Gate and we are a short walk from Tower Hill tube.

Unfortunately the Glass Rooms are not dog friendly, however if you have an Assistance Dog, please make this known within the ‘additional requirements’ section during your booking process.